GUARANTEE & FAQ
JEAN LAEWARD
JEAN LAEWARD
JEAN LAEWARD We are a leading firm in providing quality and value to our customers. we are an independent watchmaking workshop that does not manufacture timepieces, we sell them and offer them for sale. Each member of our team has at least 5 years of legal experience. We love what we do.
As a guarantee of the independence of the services we carry out on our customers' timepieces, JEAN LAEWARD has associated directly or indirectly with a watch manufacturer the over 35 years of experience worldwide high-quality watches produces.
Our company works according to the principle of individual approach to every client. This method allows us to succeed in tasks of any level, you give us your design idea and we make a realistic offer according to prices in the Swiss market.
OUR Customization concept is a modification of the original manufacturer's watches made by the Manufacturer on a client's watch to convey the customer's taste and preference, all of which are details that reflect their personality.
The manufacturers approve our modifications, often called customization operations, made to their products are 100% authorized.
Customization services are only accepted, carried out, and guaranteed by JEAN LAEWARD for customers who undertake to use the modified / customized timepiece for their own personal use.
Each customization request is the subject of an order form to be dated and signed by the customer.
The manufacturers approve our modifications, often called customization operations, made to their products are 100% authorized.
Customization services are only accepted, carried out, and guaranteed by JEAN LAEWARD for customers who undertake to use the modified / customized timepiece for their own personal use.
Each customization request is the subject of an order form to be dated and signed by the customer.
Our company works according to the principle of individual approach to every client. This method allows us to succeed in tasks of any level.
You can contact us using the order forms on our website or through our contact page or just simply lets us an Email or message on WhatsApp we will answer you in the next 6 hours.
The cost depends on the specifics of your customization and the number of watches starts with a minimum of five pieces and a maximum of 200, 50% will be paid to start and 50% will be paid when the production is finished.
In view of the limited capacity of our workshop, you must book the service by paying a deposit, corresponding to 50% of the price of the service ordered. If you then waive the service, this deposit will not be refunded.
When your customization is complete, we will ask you to pay the balance of your order before your watch is made available at our workshop or sent to the address of your choice, depending on your request.
When your customization is complete, we will ask you to pay the balance of your order before your watch is made available at our workshop or sent to the address of your choice, depending on your request.
We accept bank transfers, payment by credit card (Visa, Mastercard/Maestro). Please do not hesitate to contact us if you have any questions on this matter.
Throughout the process, our customer service will be in touch with you to guide and advise you during the development of your customization. when our designers will have your design or idea it can take from 2 to 5 days till the design can be confirmed to you. Our customer service will also keep you informed of each step in the performance of your customization.
It all depends on the capacity of our workshop and the specifics of your customization, but generally, we can carry out customization within 5 TO 7 weeks from the reception of your timepiece, after the booking of the service.
We will inform you after customizing and inspecting your timepiece.
Upon receipt of the balance of our service bill, we will provide you with your customized timepiece(s) in our workshop, or, depending on your request, we will send it by secure mail to your address (FedEx, DHL).
The timepiece is delivered in packaging, inside a box, with a certificate of authenticity signed and stamped by our chief watchmaker. It also includes a dated and signed warranty certificate. In case of loss, please note that we do not re-issue any documents, so it is necessary to keep these documents in a safe place.
Upon receipt of the balance of our service bill, we will provide you with your customized timepiece(s) in our workshop, or, depending on your request, we will send it by secure mail to your address (FedEx, DHL).
The timepiece is delivered in packaging, inside a box, with a certificate of authenticity signed and stamped by our chief watchmaker. It also includes a dated and signed warranty certificate. In case of loss, please note that we do not re-issue any documents, so it is necessary to keep these documents in a safe place.
Yes, JEAN LAEWARD guarantees the service we provide on our clients' timepieces for a period of 2 years with an extra payment that can be extended to 3 and 5 years
Our warranty does not cover normal wear and tear, loss, theft, or damage due to misuse or the intervention of third parties not authorized by us after our customization service.
NOTICE: If there is an issue with your customized timepiece, you may contact us and describe it. If the problem identified falls within the scope of the warranty, our customer service will take care of it. In all cases, our guarantee is only valid upon presentation of a guarantee certificate, dated and signed, corroborated by our own customer file.
The services of JEAN LAEWARD are provided for personal and private use only. Any other use, including commercial, is not approved by JEAN LAEWARD and will invalidate our warranty.
The services of JEAN LAEWARD are provided for personal and private use only. Any other use, including commercial, is not approved by JEAN LAEWARD and will invalidate our warranty.
YES, JEAN LAEWARD offers customization services for timepieces for personal and private use.
NOTICE: JEAN LAEWARD declines in any way all responsibility for third parties any other use of your customized timepiece.
Thus, JEAN LAEWARD does not endorse speculation of the timepieces that it customizes and will not honor any new request for customization from a client who is shown to have reintroduced the customized watch into a commercial circuit. In addition, the watch concerned will cease to benefit from the guarantee offered by JEAN LAEWARD on its services.
NOTICE: JEAN LAEWARD declines in any way all responsibility for third parties any other use of your customized timepiece.
Thus, JEAN LAEWARD does not endorse speculation of the timepieces that it customizes and will not honor any new request for customization from a client who is shown to have reintroduced the customized watch into a commercial circuit. In addition, the watch concerned will cease to benefit from the guarantee offered by JEAN LAEWARD on its services.
Master Card
Visa
WHAT ARE THE
PAYMENT OPTIONS?
PAYMENT OPTIONS?
DO YOU OFFER GIFT CARDS?
For all those who wants to make an special present or give our special watches to that special person, we offer you the chance to do it with our gift card promotion, Jean Laeward gift card. Enjoy it.
You can make a gift to loved ones, give a certificate for any comfortable amount.
WHAT IS YOUR RETURN POLICY?
For more details and clear information write us an email
to jeanlaeward@gmail.com
to jeanlaeward@gmail.com
STORE POLICY
At Jean Laeward, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That's why we believe that our store policies should be fair, clear and transparent. Below you'll find a list of all our policies.
If you can't find the information you're looking for - please don't hesitate to contact us today!
If you can't find the information you're looking for - please don't hesitate to contact us today!
WARRANTY
We guarantee the «swiss made» quality of all our timepieces. The warranty is valid for 2 years.
We guarantee the «Swiss-made» quality of all our timepieces, covering manufacturing and material defects that appear in the course of normal use in the 2 years after the date of purchase. Additionally, it includes a free replacement battery within the first year after the date of purchase in the event that the battery is defective.
In the event of such manufacturing and material defects, Jean Laeward KLG undertakes, as appropriate and at its own discretion, to repair your Jean Laeward KLG watch or to exchange it for an identical or equivalent model. This will be done at its own expense, as sole and exclusive compensation, subject to the presentation of the stamped warranty card that has been dated and signed by an «authorized» retailer, or the valid proof of purchase that states the date and model.
Shipping costs from the repair center will be covered by Jean Laeward KLG. As a limit to the manufacturer's warranty for repairs and exchanges, the manufacturer hereby limits and excludes the following cases:
The warranty Jean Laeward does not cover cases of natural wear and tear (including wear of non-metallic bracelets), loss, theft and damage caused by mishandling. The use of non-original parts and accessories will void the warranty.
In the event of such manufacturing and material defects, Jean Laeward KLG undertakes, as appropriate and at its own discretion, to repair your Jean Laeward KLG watch or to exchange it for an identical or equivalent model. This will be done at its own expense, as sole and exclusive compensation, subject to the presentation of the stamped warranty card that has been dated and signed by an «authorized» retailer, or the valid proof of purchase that states the date and model.
Shipping costs from the repair center will be covered by Jean Laeward KLG. As a limit to the manufacturer's warranty for repairs and exchanges, the manufacturer hereby limits and excludes the following cases:
- The battery, after one year from the purchase date; normal wear and tear (discoloration of the strap, scratches on the glass, the bezel, the bracelet or the case)
- Damage caused by improper handling, as well as damage resulting from abuse, misuse or accidents
- Damage caused by an unauthorized repair center
The warranty Jean Laeward does not cover cases of natural wear and tear (including wear of non-metallic bracelets), loss, theft and damage caused by mishandling. The use of non-original parts and accessories will void the warranty.
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